Return & Exchange Policy
We hope you are delighted with your PAOLO LEDUC purchase. However, if for any reason you are not entirely satisfied, you may return your item(s) within 10 days from the date of delivery for a refund or exchange.
Please note: Clients are responsible for all shipping costs associated with returns or exchanges, including for size changes or other non-fault-related reasons.
Return Guidelines
º Items must be returned unused, in pristine condition, and with all original packaging intact.
º Please ensure the item is securely packed so that the original packaging remains undamaged.
º Returns that do not meet these conditions may not be accepted.
To initiate a return or if you require further assistance, please contact us at:
Important Information
Customs, Duties & Failed Delivery
International customers are solely responsible for responding to any customs, courier or import-clearance requests required to complete delivery.
If a shipment cannot be delivered and is returned to PAOLO LEDUC because the customer fails to respond to courier communications, refuses delivery, does not provide the required customs documentation or information, fails to pay applicable import duties or taxes, or otherwise abandons the shipment, the order will not be eligible for cancellation or refund.
Orders returned due to the customer's failure to complete customs clearance, respond to courier requests, or accept delivery are not considered returns under this Return & Exchange Policy.
Once the parcel has been returned to PAOLO LEDUC and inspected, we may, at our sole discretion, arrange a new shipment. Any additional shipping costs, return charges, customs fees, duties, taxes or courier expenses incurred as a result of the failed delivery must be paid in full by the customer before the order is dispatched again.
PAOLO LEDUC shall not be held responsible for failed deliveries resulting from the customer's lack of response, incomplete or inaccurate information, failure to complete customs formalities, refusal of delivery, or abandonment of the shipment.
º Returns received after the 10-day return period will not be accepted and will be returned to the sender.
º The sender bears all costs and risks associated with the return, including potential loss, theft or damage during transit. We highly recommend using a trackable shipping service.
Refunds
Once we have received and inspected your returned item(s), we will notify you via email regarding the approval or rejection of your refund. If approved, a full refund will be issued to your original method of payment within 2–5 business days. You will automatically receive a confirmation email once the refund has been processed.