Return & Exchange Policy
We hope you are delighted with your PAOLO LEDUC purchase. However, if for any reason you are not entirely satisfied, you may return your item(s) within 10 days from the date of delivery for a refund or exchange.
Please note: Clients are responsible for all shipping costs associated with returns or exchanges, including for size changes or other non-fault-related reasons.
Return Guidelines
º Items must be returned unused, in pristine condition, and with all original packaging intact.
º Please ensure the item is securely packed so that the original packaging remains undamaged.
º Returns that do not meet these conditions may not be accepted.
To initiate a return or if you require further assistance, please contact us at:
Important Information
Customs, Duties & Failed Delivery
International customers are solely responsible for responding to any customs, courier or import-clearance requests required to complete delivery.
If a shipment cannot be delivered and is returned to PAOLO LEDUC because the customer fails to respond to courier communications, refuses delivery, does not provide the required customs documentation or information, provides incorrect or incomplete delivery or contact information, fails to pay applicable import duties or taxes, or otherwise abandons the shipment, the order will not be eligible for cancellation or monetary refund.
Orders returned due to the customer's failure to complete customs clearance, respond to courier requests, provide the necessary information, or accept delivery are not considered returns under this Return & Exchange Policy.
PAOLO LEDUC is under no obligation to recover, store or reship parcels returned, rejected or abandoned following a failed delivery or incomplete customs clearance. Any decision to recover, retain, store, reship or issue store credit for such parcels is made solely at PAOLO LEDUC’s discretion.
Storage of Returned Parcels
When a parcel is successfully returned to our atelier following a failed delivery or incomplete customs clearance, PAOLO LEDUC may keep the package unopened and safely stored for a maximum period of two months from the date of its return.
This storage period is provided as a courtesy to help prevent the parcel from being abandoned or destroyed and to give the customer an opportunity to recover their purchase.
If the customer does not contact PAOLO LEDUC or complete the necessary arrangements within this two-month period, PAOLO LEDUC will have no obligation to continue storing the parcel or preserving the merchandise indefinitely.
Failed Delivery — Available Resolution Options
Once the parcel has been successfully returned to PAOLO LEDUC, the following solutions may be offered at PAOLO LEDUC’s discretion:
1. Reshipment
PAOLO LEDUC may arrange a new shipment of the original order.
Any additional shipping costs, return charges, customs fees, duties, taxes, handling fees or courier expenses generated as a result of the original failed delivery may be charged to the customer and must be paid before the order is dispatched again.
2. Store Credit
If the customer does not wish to have the original order reshipped, PAOLO LEDUC may offer store credit for use exclusively at paololeduc.com.
The value of the store credit will correspond to the amount originally paid for the merchandise less all shipping costs, return shipping charges, customs fees, duties, taxes, handling fees and any other expenses incurred by PAOLO LEDUC as a result of the failed delivery and return of the parcel.
No monetary refund to the original payment method will be issued in these circumstances.
Reshipped Orders — No Monetary Refunds
If an order has previously been returned to PAOLO LEDUC due to a failed delivery, incomplete customs clearance, refusal of delivery, failure to respond to courier communications, incorrect or incomplete delivery or contact information, or any other circumstance attributable to the customer, and PAOLO LEDUC subsequently agrees to reship the order, the reshipped order will not be eligible for a monetary refund related to fit, size, preference, change of mind or any other non-fault-related reason.
Reshipment does not restart, extend or create a new return or monetary refund eligibility period.
If, after successful delivery of the reshipped order, the customer requires a size exchange, PAOLO LEDUC may arrange an exchange subject to product availability. Any applicable return shipping, reshipping, customs, duties, taxes or handling costs may be charged to the customer.
If a reshipped product arrives with a verified manufacturing defect, verified damage or an incorrect item has been sent by PAOLO LEDUC, PAOLO LEDUC may replace or exchange the affected product.
Where a replacement or exchange cannot reasonably be provided, PAOLO LEDUC may offer store credit for use exclusively at paololeduc.com.
If the customer no longer wishes to keep a successfully delivered reshipped order, PAOLO LEDUC may, at its sole discretion, offer store credit. The value of the store credit may be reduced by any shipping costs, return charges, customs fees, duties, taxes, handling fees or other expenses incurred by PAOLO LEDUC in relation to the original failed delivery, return, reshipment or subsequent return.
No refund to the original payment method will be issued for an order that has already undergone a failed-delivery return and subsequent reshipment.
PAOLO LEDUC shall not be held responsible for failed deliveries resulting from the customer's lack of response, incomplete or inaccurate information, failure to complete customs formalities, refusal of delivery, non-payment of required charges or abandonment of the shipment.
º Returns received after the 10-day return period applicable to eligible standard returns will not be accepted and will be returned to the sender.
º The sender bears all costs and risks associated with the return, including potential loss, theft or damage during transit. We highly recommend using a trackable shipping service.
Refunds
For eligible standard returns only, once we have received and inspected your returned item(s), we will notify you via email regarding the approval or rejection of your refund.
If approved, the applicable refund will be issued to your original method of payment within 2–5 business days. You will automatically receive a confirmation email once the refund has been processed.
The refund provisions in this section do not apply to orders returned to PAOLO LEDUC following a failed delivery and subsequently reshipped, which are governed by the “Customs, Duties & Failed Delivery” and “Reshipped Orders — No Monetary Refunds” sections above.